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A Message to Its Customers From the United States Mint

A Message to Its Customers From the United States Mint. Image: Adobe Stock.
A Message to Its Customers From the United States Mint. Image: Adobe Stock.

The United States Mint’s highest priority continues to be the health, safety and well-being of our workforce, and we have implemented numerous measures to reduce the risk of employee exposure to COVID-19.

These measures have understandably had an impact on the availability, on sale dates and delays in delivery of some of our numismatic products, as well as longer wait times when calling our customer service number.

Despite these challenges, the Mint workforce has been able to continue to provide the superior customer service our customers have come to expect from the Mint, as demonstrated by the Customer Service Index (CSI) score for March of 92%, our highest rating year to date. We want to thank our Mint customers for their patience, patronage and continued dedication to the United States Mint.

Please continue to visit the United States Mint catalog site as your primary source of the most current information on product and service status.

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About the United States Mint

usmintThe US Mint was created by Congress in 1792 and became part of the Department of the Treasury in 1873. It is the Nation’s sole manufacturer of legal tender coinage and is responsible for producing circulating coinage for the Nation to conduct its trade and commerce.

The United States Mint also produces numismatic products, including proof, uncirculated, and commemorative coins; Congressional Gold Medals; and silver and gold bullion coins. The Mint’s numismatic programs are self-sustaining and operate at no cost to taxpayers.

United States Mint
United States Mint
Since Congress created the United States Mint on April 2, 1792, the primary mission of the Mint is to produce an adequate volume of circulating coinage for the nation. As a self-funded agency, the United States Mint turns revenues beyond its operating expenses over to the General Fund of the Treasury. Other responsibilities include: Maintaining physical custody and protection of the Nation's $100 billion of U.S. gold and silver assets; Manufacturing and selling platinum, gold, and silver bullion coins; and Overseeing production facilities in Denver, Philadelphia, San Francisco, and West Point, as well as the U.S. Bullion Depository at Fort Knox, Kentucky.

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  1. I wonder what their customer service index look like for the month regular mint customers were locked out from buying during the reverse proof silver eagle fiasco.

    • Amen brother! I was even on the enrollment for that coin and all silver eagles. Tried everything to get it. The night before the sale I even called the mint to make sure everything was set right. I was told by Jonathan that even though it was listed as an enrollment coin it was not and that I would have to get on the phone like everybody else. That was wrong information which messed up my enrollment and caused me not to get the coin. They even sent me a message to that effect. I collect. I don’t buy to sell for profit.


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