Late last night, the United States Mint sent an email to its customers informing them that the previously announced pre-order windows for the remaining 2021 Morgan dollar and Peace dollar 100th anniversary issues were being postponed due to problems encountered by collectors as they attempted to order the Carson City and New Orleans privy mark coins online when they went on sale Monday, May 24. Both coins “predictably” sold out within minutes – click here for a wrap-up of that day’s events, along with several angry comments from collectors.
The following is the Mint’s unedited email from May 27.
* * *
Dear Valued Customer,
The United States Mint is committed to providing the best possible online experience to its customers. The global silver shortage has driven demand for many of our bullion and numismatic products to record heights. This level of demand is felt most acutely by the Mint during the initial product release of numismatic items. Most recently in the pre-order window for 2021 Morgan Dollar with Carson City privy mark (21XC) and New Orleans privy mark (21XD), the extraordinary volume of web traffic caused significant numbers of Mint customers to experience website anomalies that resulted in their inability to complete transactions.
In the interest of properly rectifying the situation, the Mint is postponing the pre-order windows for the remaining 2021 Morgan and Peace silver dollars that were originally scheduled for June 1 (Morgan Dollars struck at Denver (21XG) and San Francisco (21XF)) and June 7 (Morgan Dollar struck at Philadelphia (21XE) and the Peace Dollar (21XH)). While inconvenient to many, this deliberate delay will give the Mint the time necessary to obtain web traffic management tools to enhance the user experience. As the demand for silver remains greater than the supply, the reality is such that not everyone will be able to purchase a coin. However, we are confident that during the postponement, we will be able to greatly improve on our ability to deliver the utmost positive U.S. Mint experience that our customers deserve. We will announce revised pre-order launch dates as soon as possible.
Thank you for a being a United States Mint customer.